Return policy
RETURNS AND REFUNDS
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Our return policy is 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable products such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must show us a receipt or proof of purchase.
There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
*Any item that is not in its original condition, is damaged, or has certain parts missing for reasons not due to error on our part.
* Any item returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 10 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at got.wet.store@gmail.com
Sale items (if applicable)
Only items at list prices can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same item, send us an email to got.wet.store@gmail.com
Gift
If the returned item was marked as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the giver preferred to receive the item first and give it to you later, we will send a refund to the giver and they will know that you have returned the item.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $50, you should consider using a shipping service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.
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Our return policy is 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable products such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must show us a receipt or proof of purchase.
There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
*Any item that is not in its original condition, is damaged, or has certain parts missing for reasons not due to error on our part.
* Any item returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 10 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at got.wet.store@gmail.com
Sale items (if applicable)
Only items at list prices can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same item, send us an email to got.wet.store@gmail.com
Gift
If the returned item was marked as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the giver preferred to receive the item first and give it to you later, we will send a refund to the giver and they will know that you have returned the item.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $50, you should consider using a shipping service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.
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